It’s been a huge couple of weeks for EA Games following reporting record-breaking FIFA sales with all the launch of its fresh 2017 edition – using retailers selling out inside seconds online and on the high street.
But now angry buyers have taken to social media to mention their fury, after one retailer reportedly cancelled orders on the Cheap Fifa Coins package deal deal and another is accused of not honouring the deal at all.
A number of problems arrived from GAME shoppers – the spot that the PS4 Sony console in addition to FIFA 17 game along with a two month unlimited RIGHT NOW TV movie pass was available for ￡150.
But just hours after purchasing this deal on the net, some customers said that they had their orders cancelled, despite the retailer transmitting out confirmation emails along with delivery details.
One extremely disappointed customer said their deal had been cancelled by GAME – and later offered ￡20 journey full price ￡249 pack instead – that’s ￡80 over the original cost.
Over the weekend, a number of PS4 enthusiasts took to deals blog site HotUKDeals to air their disbelief over the situation.
User Inkedshell wrote that they received an email to express their order had also been cancelled, less than 24-hours right after placing the order.
“I managed to get my order of the accepted at 2pm right now but after seeing these oos (out of stock) msgs I am worried I did so something wrong or my order is going to be cancelled, ” the user composed.
Another member replied: “If you got your current nowtv digital code i quickly don’t think it will likely be cancelled. Fingers crossed”, to which Inkedshell confirmed that they had received the code.
But all was seemingly not fine.
Just one day after, Inkedshell reported: “Mines been cancelled but offered ￡20 journey ￡249 bundle”.
User Gordonator spoke with a customer services adviser by using online chat and published: “To paraphrase, my order is currently in payment authorisation, and I can expect it being completed shortly.
“I then questioned whether or not the item would still be for sale given that it’s now out of stock on the site and they said it ought to be fine, and to expect a dispatch today or tomorrow. ”
Colinnicklen3 added: “Got an email yesterday to say mine had been sent but just got an additional email today to say it has been cancelled but offered an alternate more expensive option. Very poor!
“I can’t understand how a ‘Fifa 17 Coins PS4‘ order can always be cancelled! ”
Jamesdzackon added: “So they took my money, cancelled the order, gave me a ￡20 off code for just a bundle that is far more expensive, then say that is requires TEN WORKING DAYS for you to refund my ￡150 fut seventeen coins. I never agreed to going for a two week interest-free loan. ”
Mirror Online contacted ONLINE GAME, and received the using statement. A representative also confirmed all refunds have now been processed.